frequently asked questions
What can we help you find?
What are the main ingredients and their benefits?
A few of our main ingredients and their benefits as to how our products actually work !
Aloe Vera -(Aloe barbadensis) Anti-inflammatory, hydrating Soothes irritation, promotes healing, moisturises delicate intimate skin.
Angelica Extract - Soothing helps calm sensitive skin, reduce menstrual-related irritation, and improve circulation making it ideal for soothing and revitalising the intimate area.
Mugwort Extract / Oil - Antibacterial, anti-inflammatory Purifies and calms the skin; traditional support for feminine balance
Boric Acid - Antifungal, pH balancing Maintains healthy vaginal pH and helps manage yeast infections and bacterial vaginosis
Butylene Glycol - Moisture-locking agent Enhances ingredient absorption, keeps intimate skin hydrated
Calendula Extract - Antimicrobial, calming Promotes healing and reduces redness or irritation
Chrysanthellum indicum - Extract Anti-inflammatory Eases redness and irritation; perfect for sensitive areas
Citric Acid - pH adjuster, antioxidant Helps maintain optimal pH for intimate wellness
Clove Oil - Antimicrobial, warming Naturally deodorises and supports intimate freshness
Cnidium Monnieri Extract - Anti-itch, antimicrobial Alleviates itching and discomfort; soothes skin
Glycerol (Glycerine) - Deep moisturiser, Prevents dryness and enhances softness in delicate skin
Grape Seed Oil - Antioxidant, light hydration Helps soothe inflammation and supports skin elasticity
Jojoba Oil - Moisturising, Nourishes, softens, and protects intimate skin without clogging pores
Kochia Scoparia Extract - Antifungal, anti-itch, relieves itching, calms irritation, and helps protect against yeast overgrowth
Lactobacillus Ferment / Wine Extract Filtrate - Probiotic, supports a healthy vaginal microbiome, helping protect against infections
Magnolia Oil - Antibacterial, soothing, reduces odour-causing bacteria and calms sensitive areas
Menthol / Mentha Arvensis Extract - Cooling, anti-itch, provides a refreshing, soothing sensation to relieve irritation
Palm Kernel Oil - Mild cleansing, emollient, gently cleanses without drying and supports soft, balanced skin
Passion Fruit Extract - Vitamin-rich, antioxidant, supports skin tone, softness, and rejuvenation
Peach Extract - Brightening, fragrant, enhances natural skin tone and adds a subtle, pleasant scent
Pelargonium Graveolens (Geranium) Extract - Antibacterial, aromatic, helps reduce unwanted odour and promotes healing of intimate skin
Phenoxyethanol - Preservative, antimicrobial, keeps products safe and effective without compromising skin health
Pineapple Extract - Enzyme-rich, exfoliating, gently exfoliates and neutralises unwanted odour naturally
Polyamino Sugar Condensate - Skin-smoothing, hydrating, locks in moisture and maintains skin suppleness
Portulaca Oleracea Extract - Anti-inflammatory, antioxidant, calms and protects sensitive intimate skin
Sapindus Mukorossi (Soapnut) - Natural cleanser, provides gentle, effective cleansing without disturbing natural balance
Sea Salt - Mineral-rich exfoliant, helps detoxify and smooth skin in intimate scrubs
Seaweed Extract - Nutrient-rich, hydrating, boosts moisture, elasticity, and skin nourishment
Sophora Flavescens Root Extract - Antimicrobial, anti-inflammatory, aids in reducing harmful bacteria and calming inflammation
Strawberry Extract - Brightening, antioxidant, adds a fresh scent and promotes a healthy glow
Tea Oil - Moisturising, antiseptic, supports skin clarity and reduces irritation
Tea Tree Oil - Antibacterial, antifungal, helps prevent bacterial or yeast imbalance and neutralises odour
Watermelon Extract - Hydrating, vitamin-packed, helps strengthen the skin barrier and maintain smoothness
Witch Hazel - Astringent, soothing, calms itching, tones the skin, and reduces swelling
How should I care for glass toys?
Care and Maintenance
This collection is made from a non-porous, long-lasting material suitable for regular use. For best results, handle with care, store in the custom box provided, and inspect before each use. Due to the handcrafted nature of each piece, individual replacements within this range are not available.
Lubrication: We suggest using a water-based lubricant with our glass toys to ensure comfort and smoothness during use.
Cleaning: After each use, wash with warm water. you can use any of our Refresh pH balancing range. You can also use a toy cleaner specifically designed for intimate products.
Drying: Drying: Allow to air dry or gently pat dry with a soft, lint-free towel.
Ensure toy is completely dry before storing in the box.
How do I check the status of my order?
Add in Australia post - links being sent etc. get this from the link you sent.
Can I exchange my order?
Due to the personal and hygienic nature of our intimate washes, scrubs, oils and glass toys, we do not accept exchanges or returns once the product has been opened or used.
However, if you received the wrong item or your product arrived damaged, please contact us within 7 days of delivery. We'll be happy to assist with a replacement or store credit where applicable.
To qualify for a resolution:
- unopened, unused, and in its original packaging.
- order number and a photo of the issue when reaching out.
- We take product quality and your satisfaction seriously—don’t hesitate to contact us with any concerns.
How do I process a return?
All our products are quality controlled prior to delivery. Due to the personal and hygienic nature of our intimate washes, scrubs, oils and glass toys, we do not accept exchanges or returns once the product has been opened or used.
However, if you received the wrong item or your product arrived damaged, please contact us within 7 days of delivery. We'll be happy to assist with a replacement or store credit where applicable.
To qualify for a resolution:
- unopened, unused, and in its original packaging.
- order number and a photo of the issue when reaching out.
We take product quality and your satisfaction seriously—don’t hesitate to contact us with any concerns. We will then